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Home » FAQ

Frequently Asked Questions

Air Conditioning Repair

Q. Can we use AC when water is leaking?

A. You can use your AC until a technician comes to fix it. However, act quickly and call a skilled technician to fix it. Delay in action can cause damage to your house’s interiors, walls, and furnishing. Moreover, the AC compressor may fail too if you do not fix it on time, and then you have no option except to buy a new AC.

Q. How often should I have my air conditioner serviced?

A. It’s recommended that you should go for air conditioning service twice a year. This helps to keep your air conditioner clean and in a good shape. Also, you can fix the trouble if any on a timely basis. So tune up your air conditioner during spring and fall to ensure its optimum performance.

Water Leak Detection

Q. How do I detect a water leak?

A. When your utility bill hikes suddenly with no change in water using habits, certainly there is a water leakage problem in your house. However, this leakage can be in the interior as well as exterior of the house. For an exact location of the leakage as well as a permanent solution to it, contact the EZ water leak detection expert team.

Q. I can hear water running inside my walls, what does that mean?

A. When you hear water running inside your walls, turn off all the water sources. Still, the sound does not stop; the issue is in the pipe. Call EZ water leak detection specialized for further investigation and let them do all the jobs from finding all significant leaks to repairing them.

Ceiling Leak Repair

Q. My roof is old and has a few little leaks when it rains. I have noticed only a couple of spots on the ceiling where the paint is peeling. After replacing/repairing the roof should I replace the attic insulation?

A. After replacing/repairing the roof, if there are holes or air leaks, the attic insulation is no longer robust and effective. This can increase your utility bills. So, it’s better to replace the attic insulation after consulting with experienced ceiling and roof leak repair specialists.

Q. How difficult is it to fix a ceiling leaking after it rains?

A. Ceiling leak from rainwater is a sign of a bigger problem on the way. If it is left unattended, it can cause serious damage to your roofs. To fix ceiling leaks after rain is not a DIY job. So, call EZ professional ceiling and roof repair staff to fix your roof at an affordable price after rain. To cope up with your urgency, we have emergency ceiling services available 24X7.

Slab Leak Repair

Q. How serious is a slab leak?

A. Slab leaks have the potential to weaken the concrete and steel slabs supporting the foundation of your house. If this leak remains unattended for a long period of time, your foundation may shift or have cracks. In the worst case, your building may collapse too. So, if you suspect a slab leak, call our expert plumbers. They will find the root cause of the problem and fix it quickly.

Q. Water leaks have damaged my wood floor. What do I do?

A. When there is a leakage in the foundation, it’s complicated to detect, and hence, goes unnoticed by most homeowners. So, the moisture is absorbed by the floor and will turn wavy as the wood expands. Mostly, the wood is not ruined. However, only drying the floor with dehumidifiers will not help. You need to detect the prime location of the leakage and fix it.

Slab Leak Detection

Q. Why is slab leak detection vital?

A. Delay in slab leak detection would waste gallons of water every day. It will add to your utility bills. A small leak can cause potential damage to the foundation of your property. You need to diagnose the plumbing problems and resolve them on time to avoid serious structural damage as the slab leaks can collapse the building too.

Q. How much does it cost to detect slab leaks?

A. It completely depends on the location of the leak and how critical it is to detect and repair the leaks. Also, the amount of water damage to floorings, furniture and fixtures, and other valuables varies the cost. Consult EZ professionals to get a free estimate of a comprehensive solution.

Flood Damage restoration

Q. How long does it take for flood damage restoration?

A. It depends on the size of the property and how large the water damage has affected your walls, ceilings, roofs, flooring, furniture, and other valuables. In classic situations, it takes at least 72 hours for drying out and dehumidification and several weeks to repair the damages.

Water Damage Repair

Q. Will mold die if it dries out?

A.No, the mold will not die. You need to remove completely from the spores and do treatment to prevent their growth. Call our mold removal specialist to carry out the whole job effectively.

Q. Can my wet furniture be salvaged after water damage?

A. It depends on the material and the amount of damage. EZ professionals will offer quick services with the latest tools and techniques to restore your home and valuables. Instantly call us when you see water leakage, puddles, or flooding.

24/7 Emergency Plumber

Q. How quickly do you respond?

A.We are open for 24 hours and all 7 days, including public holidays. Our professionals will reach your home or office within an hour after your call to offer emergency plumbing services with zero hassles.

Q. What type of appliances can you perform emergency plumbing services 24/7?

A. We are always well-equipped and ready to provide you with emergency installation, replacement, and maintenance of the following appliances:

  • Drain Lines
  • Water Heaters
  • Boilers and Furnaces
  • Heaters and Air Conditioning Unit
  • Shower and Faucet
  • Toilet and Kitchen
  • Plumbing Fixtures
  • Garbage Disposal

Q. Why is my shower drains always clogged?

A. The common culprit for clogged drains in the bathroom is hair fall. Prevent the hair from slipping down by cleaning a drain grate after every hair wash. If there is a pet in the house, his hair falls, too, resulting in a stubborn clog. To get rid of such clogs, we use modern techniques like hydro-jetting, video camera inspection, and rooter service to ensure that the clogs are removed properly.

Q. Why am I not getting hot water from the shower taps as well as other faucets now? It was coming half an hour ago when I was cooking dinner.

A. No hot water coming out of taps is a sign of the breakdown of a water heater. You can fix it instantly by fixing the breaker box of the heater. If this doesn’t work, it’s time to call a 24-hour plumber to repair and replace the faulty parts of the water heater. You can contact us anytime for any small or big issues as your satisfaction and comfort are our priority.

Drain Cleaning

Q. What are the signs of the clogged drains?

A. There are many signs of the clogged drains on which you need to keep your eye. When water drains out slowly through tubs or sinks, water backs into sinks or tubs after flushing the toilet, and sewer water is not able to leave your house; you have clogged drains. Many of you may experience filthy odors or gurgling of the pipes when there is a blockage in the drains. If you notice any of these signs, you need a professional drain cleaning service without batting an eye.

Q. How quickly should I expect the drain cleaning service?

A. We understand that drain clogging is not pleasant, so our drain cleaning team is always ready to help seven days a week and 24 hours a day. Whether the issue is minor or major, call us anytime without any hesitation. Our team will reach out to you in an hour.

Q. There is a bad odor in the floor drains, and it’s unbearable. How shall I get rid of it?

A. If you have bad odors in flood drains, ensure that the trap is filled with water. If yes, but the water cannot drain or drain very slowly, call our professionals. We will do a video inspection of all pipelines to find out the damaged pipes and remove all debris so that there is a swift outflow of water. Also, we spray freshener and sanitize the place to remove the odor and kill all germs and bacteria and make your place healthy to use.

Water Extraction

Q. How do I know when my property is completely dry?

A. You need to test with a moisture meter and restoration equipment to ensure that the water extraction process is precisely done, and there is no moisture left. Simply touching the water and floors will not only offer false indications, and there would be a risk of molds and mildews if the moisture level is not zero in every corner of the house.

Q. After removing water from the house, will turning on the heater help to dry the place?

A. For the proper drying, you need to set the optimum temperature. Also, the equal heat temperature should reach every corner of the house. If the water is flooded due to some minor leakage, turning on the heater at optimum temperature may help. But you should not turn off the heater until the moisture level is zero. However, for floods, natural disasters, and bursting pipes, it’s better to seek professional assistance for water extraction and dehumidification.

Q. What will you do with my rug?

A. We will safely take your rugs and other salvaged items to our warehouse to carefully dry with optimized temperature and condition. We will restore them to your house after the water extraction process is done.

Tankless Water Heater

Q. Are tankless water heaters installed inside or outside?

A. You can install it both indoors and outdoors. However, it depends on the various factors like the type, model, climate, and more, that you need to consider before making decisions. Connect with us to figure out the right placement and type of tankless water heater.

Q. How long do tankless water heaters last?

A. A well-maintained water heater can last for 20 years. However, this life span is almost three times longer than the longevity of conventional water heaters. But it depends on the type of water heater and model you choose, as electric tankless water heaters have a shorter life span than gas or propane tankless water heaters.

Water heater Repair

Q. What are the most common problems with the water heater?

A. Water temperature issues, leaks, discolored water, no hot water, and noises are the most common problems with the water heater. Whenever you face such issues, call EZ Plumbing and Restoration to fix the issue on the spot.

Q. Should I flush out my water heater at regular intervals?

A. Sediments collect at the bottom of the water heater, depending on how hard the water flows through pipes. However, when you flush out the water heater, the drain valve will not drain bigger particles. Also, you are advised not to flush out the water heater on your own as, when draining, sediment may enter the rubber seal preventing the drainpipe from proper closure. In such a case, your valve may leak, so it’s recommended to get professional assistance.

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